Shipping & Returns

Shipping & Returns

Shipping

Please Note: The GLOWBIOTICS fulfillment center will be closed for the holidays on these dates: November 26, November 27, December 24, December 25, December 31, January 1

Need it by Christmas? Ground shipping (free on all domestic orders over $49) must be placed before December 15 to be confirmed for delivery by December 25.

GLOWBIOTICS is devoted to bringing you the best probiotic skincare products, with the convenience of shipping directly to your door. (Isn't the internet awesome?!) If you are looking to order from our website, please find our shipping information below:

Standard Shipping Policies

  • If your order is over $49 (post-discount), we'll ship the package for free to any state within the U.S.
  • If your order is below $49 or outside the United States, shipping charges will be reflected at checkout.
  • We will ship your order as soon as we can. All orders require 1-2 business days processing time before shipping.
  • Your "bill to" and "ship to" address must both be within the fifty United States for expedited shipping.
  • International shoppers are responsible for all duties, tariffs, and any other fees related to shipments outside the United States.

Average Delivery Times

*Due to increased currier volume during the holidays, please be aware shipping may be delayed.

  • FedEx Smart Post: 7-10 business days + 1-2 business days to process the order.
  • FedEx Ground/Standard Shipping: 1-5 business days depending on location + 1-2 business days to process the order.
  • FedEx 2nd Day Air: 2 business days + 1-2 business days to process the order.
  • FedEx Next Day Air: Delivery in 1 business day + 1-2 business days to process the order.

Undelivered/Missing/Rerouted Packages

  • Lost Packages: Please report lost/stolen packages to our Customer Service Representative Team so we can investigate the issue.
  • Refused Packages: If your package is refused or undeliverable, you will be charged a $15.00 fee for each package. Please double-check that your shipping address is correct before you place an order to avoid incurring this fee.
  • Change of Address: If you need to change the delivery address of your package after it has been shipped, please note that you will be charged an $11.00 fee to reroute the order. Please note that any change in address will delay the arrival of your package.

GLOWBIOTICS is not responsible for any fees, duties, taxes, or brokerage fees involved in the shipping or receiving of your package.

Returns

GLOWBIOTICS is devoted to bringing you the best probiotic skincare products, from the second you place your order until you’ve used it to last drop. If you are not completely satisfied with a product for any reason, please contact us promptly so we can help you out. We are happy to go over your concerns and discuss the best way to get the most out of your purchase.

If we cannot make the GLOWBIOTICS product work for you, we will set up a return or exchange for the item. If you purchased the product from one of our authorized resellers (such as a dermatologist office or retail location), please contact that entity to find out how to send the product back. If you purchased an item from our website, please follow the steps below for a timely solution:

  • Call our Customer Representative Team at 1-877-423-1314 within 30 days of your original invoice date to obtain a Return Merchandise Authorization (RMA) number. A return will not be accepted without a reference number and RMAs.
  • Within 7 days of obtaining the RMA number, please return the following items to the address below:
    a. Unused portion of the product along with all original packaging
       b. Copy of packing slip or confirmation email from the original order (please retain a copy for your records)

    GLOWBIOTICS Returns & Exchanges
    RMA # ___________
    220 S. 9th Street
    Phoenix, AZ 85034
  • For your protection and to ensure prompt delivery, we recommend that you ship via UPS or registered mail. GLOWBIOTICS is not liable for packages lost during shipping.
  • GLOWBIOTICS will process your refund via the original purchase method within 7-10 business days upon receipt of the returned item(s). Customers are responsible for return shipping charges.

GLOWBIOTICS is not responsible for any fees, duties, taxes, or brokerage fees involved in the shipping or receiving of your package.

Copyright ©2018 GLOWBIOTICS, Inc. All rights reserved.