Refund Policy

At Glowbiotics, we're committed to delivering high-quality skincare and ensuring your satisfaction. If you're not completely happy with your purchase, we're here to help.

Return Eligibility

• Returns are accepted within 30 days of the delivery date.
• Final sale items are not eligible for return or refund.
• Samples and promotional items are not returnable.

How to Initiate a Return

To begin a return, please contact our Customer Service team:

Once your return is approved, you'll receive instructions for sending your item back.

Return Shipping Address

Please send approved returns to:

Refunds

• Refunds will be issued to your original method of payment or as store credit, depending on your preference and eligibility.
• Please allow 5–10 business days for processing after your return is received and inspected.
• Original shipping charges are non-refundable.

International Returns

• We accept international returns that meet our standard criteria.
• Shipping fees, tariffs, taxes, and duties are non-refundable.
• These costs are the responsibility of the customer and will not be reimbursed.
• Please consult your local customs office for details before placing your order.

Damaged or Incorrect Items

If your order arrives damaged or incorrect, please contact us within 7 days of delivery. We'll work quickly to resolve the issue.